Jewelry operations
powered by AI
Manage sales, repairs, orders, inventory, and customer communication from a fast and smart AI-powered system.
Ticket Dashboard
Active repairs, sales, appraisals, and custom orders in one store view.
| Customer | Number | Description | Status | Location | Payment | Updated |
|---|---|---|---|---|---|---|
| Mia Rosen | R-2605-0007 | Resize platinum engagement ring | In progress | Bench | Deposit | May 10 |
| Julian Stone | S-2605-0004 | Two-tone bracelet sale | Ready | Pickup | Paid | May 10 |
| Nora Patel | A-2605-0003 | Insurance appraisal packet | Review | Office | Unpaid | May 9 |
| Evan Brooks | R-2605-0002 | Replace clasp on gold chain | Waiting | Vendor | Partial | May 9 |
| Camila Vega | O-2605-0001 | Custom pendant design consult | Active | Showroom | Quote | May 8 |
| Theo Mason | B-2605-0001 | Supplier bill for stone setting | Review | Office | Due | May 8 |
| Isabel Chen | R-2605-0008 | Tighten loose diamond prongs | Ready | Pickup | Balance | May 7 |
| Derek Nguyen | O-2605-0005 | Wax carving review — signet rework | Waiting | Showroom | Partial | May 6 |
| Hannah Ortiz | R-2605-0011 | Rhodium plating — wedding band trio | In progress | Finishing | No charge | May 5 |
| James Whitaker | S-2605-0008 | Engraved silver cufflinks, rush order | Active | Showroom | Deposit | May 5 |
| Rita Foster | A-2605-0007 | Policy rider update — schedule addendum | Review | Office | Quote | May 4 |
Gemsite keeps every jewelry workflow connected01, including repairs, tickets, inventory, payments, and customer communication02.
Print appraisal packet for Nora Patel insurance update
To doPlatinum resize order 2605 awaits bench fit check
In progressConfirm melee match with vendor before stone order
To doReorder eighteen karat jump rings after bin alert
DonePrep trunk show case tags and spotlight walkthrough
In progress01
Keep tickets and tasks moving
See repairs, follow-ups, and store to-dos in Tasks and the ticket dashboard so nothing stalls between the counter and the bench.
Nora Patel
Nora Patel
Is my platinum resize ready? Hoping to pick up soon.
Summit Jewelers
Hi Nora! We are currently polishing the ring, we’ll text you once it is done!
Perfect, thank you. See you then.
02
Message customers without losing context
Chat lives next to repairs and pickups so updates, reminders, and answers stay threaded—everyone at the counter sees the same story.
03
Keep open invoices visible
Scan balances, due dates, and statuses in one ledger-style view so pickups, repairs, and custom work don’t drift into surprise past-due follow-ups.
Jewelry businesses move best when their team is not buried in scattered systems and manual work. Gemsite brings operations, communication, and AI into one place so you can focus on growth, and the work that matters most.
Leonardo Ortegon
founder of Gemsite
01
Ask AI where you already work.
Scan open work on Ticket Dashboard, select the job you care about, and ask beside it—SMS drafts and reminders attach to that ticket's context and invoices, not a generic chat thread.
Hi Lisa — quick update on R-2614-002: we've finished the prong check and QC looked good. Your ring is ready for pickup anytime tomorrow during store hours. Reply if you need a specific time blocked. Thanks!
Suggested reminders anchored to this ticket: • Tonight 7pm — “Pickup tomorrow · balance $127 due at counter…” • Pickup morning 9am — only if Invoice INV-24018 still shows open balance. Tap Apply on each to attach to ticket activity.
02
Your open tickets, one Main Dashboard.
See active repairs, sales, appraisals, and custom work in columns that match how your bench and counter think—priorities stay visible without jumping between spreadsheets or separate tools.
Platinum resize — wrong finger size shipped
Insurance packet missing stone cert copy
Channel-set band — stone loose after polish
Prong tightening before wedding weekend
Custom halo CAD — revise gallery height
Chain solder + clasp match to existing
Wax cuff links — revise border milgrain detail
Engraved band ready — customer notified SMS
Trade-in payout approved at counter
03
Invoices and billing, ready for reconciliation.
Track open balances beside tickets and pickups, skim what is due to vendors, and keep AR from drifting into surprises at closing time.
FAQ
Questions we hear often
Straight answers about trials, data, and how Gemsite fits a jewelry floor.
How does the Gemsite trial work?
You can run a full trial with your team on real workflows. There is no long-term contract to start—pick the plan that fits when you are ready to go live.Will Gemsite replace my point of sale?
Gemsite is built for jewelry operations: tickets, customers, inventory, invoices, and messaging in one place. Many shops pair it alongside an existing POS; use what fits how you ring sales today.Can we import customers and inventory?
Yes. Bring over customers and stock so you are not retyping history. Exact steps depend on your current tools—the team helps you scope what to migrate first.How does Ask AI use my data?
Ask AI works in the context of the ticket or record you have open. It is there to draft messages, summarize work, and suggest next steps—you stay in control of what gets sent or saved.Is my shop data backed up and secure?
Data is hosted on modern infrastructure with encryption in transit and at rest. You should still follow good password and access hygiene for anyone on your staff accounts.
Ready to bring your jewelry operations into one workspace?
Start your free trial and see how Gemsite fits your floor.